KINERJA APARAT DESA DALAM PELAYANAN ADMINISTRASI KEPADA MASYARAKAT: STUDI DI DESA SALAJANGKI, KABUPATEN GOWA

Abstract

Village administration services are a form of public service that is in direct contact with the needs of the community and is an indicator of the quality of the performance of village officials. In Salajangki Village, Gowa Regency, the increase in the number of administrative applications and the complexity of community affairs require village officials to work more professionally and effectively. This research aims to find out and analyze the performance of village officials in administrative services, identify factors that affect performance, and formulate efforts to improve services. This study uses a qualitative approach with a descriptive type of research. The research subjects consisted of village heads, village secretaries, village officials who handle administration, and the community as purposively selected service users. Data collection techniques include in-depth interviews, direct observation, and documentation, while data analysis is carried out through data reduction, narrative data presentation, and interactive conclusion drawing to ensure the validity and validity of the data. The results of the study show that the performance of village officials in Salajangki Village is generally good, with service procedures in accordance with standards and a friendly attitude of the officials. Factors that affect performance include the competence of the apparatus, service facilities and infrastructure, as well as discipline and work motivation. However, limited facilities and high application volume are still obstacles in service efficiency. Based on these findings, the recommendations given are to improve the competence of the apparatus through routine training, improvement of facilities and infrastructure including the application of information technology, as well as strengthening the supervision and motivation of the apparatus. The implementation of this recommendation is expected to be able to improve the quality of village administrative services, community satisfaction, and public trust in the village government.